SAP Support Coordinator

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Date: 16 Aug 2024

Location: Sharjah, AE

Company: University Hospital Sharjah

Position Summary

Summary of Main Duties

• Meet with department head to gather the application requirement
• Participate is in the workflow designing, implementation and support task
• Assist in the implementations, upgrades and management process of SAP Application, SAP related software components and other Business Applications.
• Monitor and maintain configuration, customization or update of SAP application and related components and other Business Applications.
• Deal with vendors on business requirments and negotiate with them.
• Perform acceptance testing of systems and applications.
• Assist vendors' deployment teams during implementation and software upgrade projects.
  
  

Responsibilities

• Plan, organize and implement customer-oriented training workshops.
• Communicate with end-users and process owners to understand the work processes and requirements for customization purposes.
• Ensure that the SAP system is implemented in a manner that suites the business requirements of the end-users.
• Lead the process of Testing applications and applications' updates and releases before general release to end users.
• Evaluate the comprehensiveness of testing scenarios to demonstrate system effectiveness.
• Execute testing scenarios and methodologies to demonstrate system effectiveness.
  
  

Position Requirements/Qualifications

Bachelor degree in computer engineering or related fields.

A minimum of 4 years of proven experience in large organizations preferably in hospital or health care sector.

Strong understanding of SAP ERP workflows.

Excellent analysis and team management skill.

Excellent English written and communication skills.

Exposure to / experience of customer and vendor service principles.

Must have experience in running the daily SAP Applications operations and administeration.

Position Criteria Other Skills/Abilities

• At least 4 years of experience in SAP.
• Strong experience in SAP FICO is highly preferable.
• Understanding of applicable standards, reporting requirements and legislative regulations.
• Ability to assess end users’ needs and identify opportunities for improvement.
• Experience with MS SQL database is a plus.
  
  

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