Partner Support Specialist

Application Deadline: 30 September 2024

Department: Customer Experience

Employment Type: Full Time

Location: Egypt

Reporting To: Sergei Piatkov

Description

About the role

We are excited to invite you to join us on our mission to revolutionize partner experience at Tabby.

As Tabby’s Partner Support Specialist, you will be responsible for championing exceptional partner experience and satisfaction at Tabby.

Being representative of Tabby, you will communicate with partners, addressing a wide range of business and operational inquiries

Key Responsibilities

Duties and Responsibilities:

• Support Tabby partners and applicants over chat, email and phone calls and answer their queries
• Champion and implement partner support policies and procedures that align with department and company objectives
• Provide insights and feedback on partner queries to help us identify areas of improvements and optimization of partner experience
• Collaborate with your colleagues across different teams to ensure we continue to uphold our partner experience satisfaction, exceed our CSAT scores and become renowned for being the center of best partner experience globally.
  
  
  

Skills, Knowledge & Expertise

Qualifications and Requirements:

• Great Arabic and great English
• Post Graduate Degree, preferably in math, business, marketing, finance
• Excellent analytical, communication, and problem-solving skills
• Good self-awareness and excellent soft-skills
• Ability to focus, meet deadlines, and work in a fast-paced environment
• Ability to work effectively and build strong relationships with cross-functional teams
• Ability to take ownership and handle difficult situations
• Experience in B2B support communications would be beneficial