Customer Service Support Officer
- Jobs via eFinancialCareers
- Dubai - United Arab Emirates
وصف الوظيفة
Job Description
Role: Customer Servicer Support Officer
Location: Dubai - Emaar Business Park
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards.
Key Accountabilities of the role:
- Opening and closing applicant on time.
- Ensure proper implementation and follow up with timely.
- Prepare finance applications and obtain necessary approvals.
- Perform efficient troubleshooting of issues.
- Ensure TAT is adhered to and where possible exceed customer expectations.
- Co-ordinate and liaise with other departments in a professional manner.
- Participate in regular review and development meeting with key stakeholders.
- Prepare and provide monthly report.
- Ensure compliance with bank policies.
- Keeping a record and details of actions taken.
- Supporting customer service agents.
- Provides technical help to colleagues if required.
- Ensure compliance with bank policies.
- Perform other task specified by management.
- Display flexibility in dealing with other team members.
- Good data processing skills.
- Good problem-solving skills.
- Excellent communication skills.
- Excellent Decision-making skills.
- Previous banking experience in similar role.
- Knowledge of regulated financial services and banking industries.
- Detailed understanding of asset product.
- In depth understanding of the internal process, procedures and internal systems.
