Technical Support Engineer - Dubai - Deep Sea Electronics Ltd

Technical Support Engineer

To provide DSEs external customers with high quality, value adding technical support on the full range of the companys electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations.

To provide technical support and product development guidance to DSEs internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.

Training global and local customers, and internal personnel on DSE product and their applications.

Global and local customer visits to assist sales, training, or fault-finding purposes.

Requirements:

• General generator application and system knowledge
• Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience
• Ability to operate under own initiative as well as possessing strong team working skills
  
  

Key Duties & Responsibilities:

• Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE product.
• Delivering training sessions on DSE products covering technical functions, applications, and common faults.
• Test and confirm reported issues from customers. If confirmed follow the companys procedures and guidelines for remedial action.
• Preparation of technical documentation including product manuals and training instructions.
• Proofread technical documents authored by other personnel.
• Development guidance to engineering on new and existing product features.
• Assisting the test and approval departments comprehensive testing of products.
• Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.
• Compliance with internal procedures and documentation.
• Submit a monthly report to the global support manager of previous months activities.
  
  

For full details of the job please download the job description below

Dubai -Technical Support JD.pdf

Please Note:

For further information or an informal chat contact our Internal Recruiter, Natasha Graham, on 01723 890099. If this role isn't quite right for you, but you are interested in future vacancies with Deep Sea Electronics please continue to monitor our website for regular updates. DSE is an equal opportunity employer. A copy of our statement is available on request.

Please see linked below our Job Applicant Data Privacy Notice which sets out what personal data we, Deep Sea Electronics Ltd (DSE), hold about you and how we collect and use it during and after the recruitment process.

Job Applicant Privacy Notice.pdf

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