Assistant Relationship Manager

Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,000 branches and 7.2 million customers in 12 countries. Intesa Sanpaolo is also present in 25 countries in support of its corporate customers’ cross-border business. It is looking for new qualify profiles who want to face demanding and challenging career path with the following requirements:

Scope and Purpose

• To assist Relationship Managers in handling the clients and their requirements.
• To assist Relationship Managers in addressing the customer queries on Bank’s product and seek solution to their requests
• To perform other tasks as assigned by Relationship Manager & GRM
• Ensuring that all related documentations are processed in accordance with the Policy established and implemented by the Bank.
• Perform, also working in a team, administrative activities related to customer management.
• Pro-actively liaise with the customer in the management and resolution of problems and requests.
• Ensure the quality of the work carried out, as well as compliance with the deadlines, intervening operationally in urgent transactions.
• Ensure the proper management of customers guaranteeing internal compliance to the Bank's provisions for the regulatory framework as well as the Bank's other operating processes.
• Support Relationship Managers in assessing the management trend and economic performance of the reference customer and activating the necessary corrective actions.
• Handle preliminary activities and draft documents, proposals and marketing material

Required Experience

1-2 years of relevant experience in corporate / compliance role , ideally with banks operating in Abu Dhabi

Required Qualifications, Skills and Knowledge

• Bachelor degree or post graduate in Economics/Marketing/Business/Law or related field

• Understanding of documentation and operating processes

• Computer literacy

• Good command of English

• Customer and detail oriented

• Analytical skill

• Familiar with local laws, banking regulations and practices added advantage

• Ability to understand and exploit financial information and databases

Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!