Arabic Speaking CX Specialist (Short-Term)

Whom are we looking for?

• Bachelor degree or higher
• Strong research, reporting, and presentation skills
• Excellent written & spoken Arabic & English
• Detail-oriented, organized, and able to work effectively in a fast-paced environment
• Extensive knowledge of the UAE’s government service excellence program and the star rating
• Proven customer experience (CX) and employee experience (EX) knowledge
• Excellent Powerpoint or Keynote skills
  
  

What do we expect you to do?

• Current State Assessment: Conduct thorough internal evaluations of service delivery channels.
• Apply 7-Star Rating Standards: Assess centers and digital platforms on the 7-star service criteria.
• Develop Improvement Plans: Create and implement improvement plans for service enhancement.
• Reporting: Develop and present reports in Arabic and English.
• Coordinate with Stakeholders: Collaborate with all involved parties to ensure alignment with project requirements and goals.
  
  

What's in it for you?

• This position will be offered on a contract basis for a period of 2 to 6 months, with the opportunity for renewal based on business requirements and performance.
• Candidates will have an online interview, followed by an in-person interview.
• The successful candidate will be expected to work standard office hours, Monday through Friday, at our offices or our clients’ office in UAE.
  
  

About Us

Hi, we are Renascence.

A group of customer experience professionals united by a passion for understanding human behavior. We are growing and looking forward to working with the region’s top talents.

Join Renascence in this exciting venture and be part of something big!