E-Commerce Product Specialist (Controller)

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.

About The Role

We have an exciting opportunity for an E-Commerce Product Specialist to join the Emirates Holidays team in Dubai. The Product Specialist will be responsible for contributing towards the development of online products and ancillary services to support the Emirates Holidays teams objectives in line with the overall commercial strategy, across all online channels including mobile sites and apps. This includes assessing and understanding areas such as product research, system development, customer usability, regulatory changes, business impact assessment, business case development and user requirements for these products and services.

The E-Commerce Product Specialist will also be responsible for coordinating activity between representatives within the Emirates Holidays team to ensure all products, services and

ancillaries are utilised to their full potential in order to meet applicable online targets set for the

department.

What You Will Do

• Provide support on analytics and reporting for internal teams and wider organisation. Leverage insights to drive optimisation of current and any future products through tactical and/or strategic initiatives tying them closely with the commercial strategic priorities.
• Support the Emirates Holidays strategy in developing and growing online sales through identifying opportunities to optimize conversion rate and provide additional product differentiation across channels.
• Provide comprehensive support to Emirates Holidays departments in order to optimise revenue and improve customer experience across all channels. Coordinate with all necessary departments (including Emirates Holidays departments and Corporate Communications, Skywards, Finance, Customer Affairs Service Audit and IT Support) to assist in identifying customer issues and pain-points, with the aim of continually improving processes and systems, increasing conversion rate and improving key performance indicators.
• Transform business requirements into functional and technical product specifications and documentation (business case, specifications, and project plan), ensuring delivery from IT and service providers, and designing and manage business implementation plans.
• Contribute to Emirates Holidays work programme (enhancements and projects), identifying product differentiation opportunities across channels, developing and designing tests and experiments to support hypothesis, and help prioritize features for delivery and support
• Implement tactical and/or strategic initiatives tying them closely with the commercial strategic priorities and drive the global adoption and change management of technology driven operational improvements
  
  

Qualifications & Experience

This job might be for you if you have:

Qualifications

• Degree or Honours (12+3 or equivalent) preferably in an Analytics Economics, Social science, Mathematics or Statistics
  
  

You Will Have An Edge If You Have

• 5+ years experience in a digital product or strategic role, experience with analytics
• Solid experience working with CRMs - Salesforce, experienced with change management and implementations within Salesforce
• Experienced in Project Management skills and working in an Agile environment
• Excellent collaboration, influencing and negotiation skills
• Strong leadership, communication skills and critical thinking skills.
• Proven ability to develop hypotheses, design experiments, analyze large datasets and provide insights
  
  

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers