Technical Support Engineer

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

• Providing technical support service to our customers remotely and on site
• Improves system performance by identifying problems; recommending changes
• Provides technical service and support to new and existing customer networks
• Monitoring and maintaining the computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Perform site survey
• provide support, including procedural documentation and relevant reports using zoho desk ticketing system ,ManageEngine tools.
• Install and configure computer hardware, operating systems, applications and peripherals
• Perform required maintenance for Cameras, NVR, Time attendance, Access Control, Network nodes and cables installation.
  
  

Requirements

Education field:

• Computer Science.
• Communication & Electronics.
• Information Technology
• Electricity knowledge.
• Virtualization.
• Comptia N+, Comptia A+, MS Office are essential.
  
  

Personal qualities:

• Makes an impact
• convinces and persuades others
• promotes plans and ideas successfully
• Builds a useful network of contacts and relationships and utilizes it to achieve objectives
• Adheres to company rules and procedures
• executes plans with commitment and determination
• achieves high-quality results
• Approach: uses a methodical and systematic approach
• plans ahead define clear priorities and allocates resources effectively
• Demonstrates specialist knowledge and expertise in own area
• participates in continuous professional development
• Males Only