Service Sales Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Service Marketing & Sales Manager

Your role and responsibilities

Drive service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire Service product portfolio in collaboration with other ABB service units. Build long term customer relationships and ensure immediate response to specific customer needs and issues.

• Identifying customer needs and position Digital Portfolio solutions which add value to the customer assets.
• Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them, and proposes recovery plan(s) when needed.
• Regularly update installed base in ServIS (the approved Service database) with the changes made at site.
• Generate opportunities and leads to meet the assigned sales targets.
• Utilizes IB database to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market and promotes various upgrade, retrofit and value add solutions to the benefit of the customer and ABB.
• Focuses on the entire Service portfolio to secure profit for assigned Business/Product Groups.
• Own and implement electrification service (ELSE) sales strategies to ensure sustainable growth in orders and profitability (Future projections).
• Account and segment focus approach to position advanced services, replacements, retrofits & upgrades, installation and commissioning, service workshop offerings, spare parts, SLAs (Service level agreements), energy efficiency, digital solutions, customer training, etc.
• Ensure that all related activities meet legal and ethical compliance requirements are in accordance with overall company policies & procedures are conducted with employee safety as a priority and are aligned with the organization’s goals and objectives.
• Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying, and exploring potential new service portfolios.
  
  
  

Qualifications For The Role

• Electrical Engineering Background
• 5-7 years of experience in service sales within UAE.
• Proven track record as a service sales engineer for switchgears and protection relays.
• Background in digital solutions is a plus
• Previous engagement and customer relationships with major government end-users entities and industrial customers in the region.
• Strong technical expertise in selling service agreements is a plus
• Strong English communication & Negotiation skills are a must
• Innovative mind and interest to explore new ideas and build strong relationships – excellent networking skills
• Out-of-the-box thinking and exceptional problem-solving skills
• Relentless ownership, dedication, and thoroughness. Going the extra mile and showing devotion to the mission.
• A collaborative, solutions-oriented approach with a proven ability to develop and manage customer relationships
  
  
  

Benefits

• Retirement plan
  
  

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory


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