وصف الوظيفة
Application Deadline: 20 September 2024
Department: Client: Accounting
Location: Global+
Compensation: $960 / month
Description
About the Client
For over 14 years, they have been a pioneering firm specializing in outsourced accounting and bookkeeping services. They deliver customized solutions for businesses of all sizes across diverse industries. They're more than just an accounting firm – they are partners in success, making a tangible impact at the intersection of people, processes, and technology. Their blended shore services are designed to enhance business operations and drive higher profits for small and medium-sized businesses.
Why does this role exist?
We are seeking a highly skilled Senior/Lead Implementation Specialist to customize and install our software systems for clients in the Finance & Accounting domain. This role is crucial in ensuring client satisfaction by effectively setting up, training, and supporting clients in the use of our software solutions.
The Impact you’ll make
- Client Onboarding:
- Meet with clients to collect data and information for software customization
- Create detailed project plans for timely installation of customized systems
- Educate clients on how to use purchased software and customized features
- System Customization:
- Customize software systems based on clients' individual needs and specifications
- Communicate with clients throughout the customization process for feedback and approval
- Client Support:
- Regularly interact with assigned clients to resolve queries in a timely manner
- Effectively communicate escalations to the supervisor
- Ensure client satisfaction with the implemented solutions
Hard Requirements
Skills, Knowledge and Expertise
- Graduate in Commerce or Post Graduate in commerce
- Experience in F&A Outsourcing industry (added advantage)
- Sound technical knowledge in accounting software and implementation
- Strong analytical and problem-solving skills
- Excellent organizational and time management skills
- WFH Set-Up:
- Computer with at least an Intel i3 core processor
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation
- Quiet, dedicated workspace at home
Your superpowers are…
- Exceptional communication skills (written & verbal)
- Strong knowledge of business practices
- Analytical thinking capabilities
- Ability to meet deadlines in a fast-paced environment
- Competence in working independently and as part of a team
- Quick learner, especially with new software and processes
You should apply if…
- You thrive in a fast-paced, constantly changing environment
- You can work effectively with minimal oversight
- You have a passion for customer service and client satisfaction
- You enjoy solving complex problems and finding innovative solutions
- You're detail-oriented and committed to producing high-quality work
- You're adaptable and can juggle multiple projects simultaneously
Benefits