وصف الوظيفة


Application Deadline: 20 September 2024

Department: Client: Accounting

Location: Global+

Compensation: $960 / month

Description

About the Client

For over 14 years, they have been a pioneering firm specializing in outsourced accounting and bookkeeping services. They deliver customized solutions for businesses of all sizes across diverse industries. They're more than just an accounting firm – they are partners in success, making a tangible impact at the intersection of people, processes, and technology. Their blended shore services are designed to enhance business operations and drive higher profits for small and medium-sized businesses.

Why does this role exist?

We are seeking a highly skilled Senior/Lead Implementation Specialist to customize and install our software systems for clients in the Finance & Accounting domain. This role is crucial in ensuring client satisfaction by effectively setting up, training, and supporting clients in the use of our software solutions.

The Impact you’ll make

  • Client Onboarding:
    • Meet with clients to collect data and information for software customization
    • Create detailed project plans for timely installation of customized systems
    • Educate clients on how to use purchased software and customized features
  • System Customization:
    • Customize software systems based on clients' individual needs and specifications
    • Communicate with clients throughout the customization process for feedback and approval
  • Client Support:
    • Regularly interact with assigned clients to resolve queries in a timely manner
    • Effectively communicate escalations to the supervisor
    • Ensure client satisfaction with the implemented solutions
Hard Requirements

Skills, Knowledge and Expertise

  • Graduate in Commerce or Post Graduate in commerce
  • Experience in F&A Outsourcing industry (added advantage)
  • Sound technical knowledge in accounting software and implementation
  • Strong analytical and problem-solving skills
  • Excellent organizational and time management skills
  • WFH Set-Up:
    • Computer with at least an Intel i3 core processor
    • Internet speed of at least 40MBPS
    • Headset with an extended mic that has noise cancellation
    • Quiet, dedicated workspace at home
Your superpowers are…

  • Exceptional communication skills (written & verbal)
  • Strong knowledge of business practices
  • Analytical thinking capabilities
  • Ability to meet deadlines in a fast-paced environment
  • Competence in working independently and as part of a team
  • Quick learner, especially with new software and processes

You should apply if…

  • You thrive in a fast-paced, constantly changing environment
  • You can work effectively with minimal oversight
  • You have a passion for customer service and client satisfaction
  • You enjoy solving complex problems and finding innovative solutions
  • You're detail-oriented and committed to producing high-quality work
  • You're adaptable and can juggle multiple projects simultaneously

Benefits