Waiter/ Waitress - Club Lounge

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

As Waiter/Waitress in our Club Lounge, you play a critical role in providing exceptional guests’ dining experience. The role includes taking order, serving food and beverages, while making sure that every aspect of the dining experience meets our standards.

Responsibilities

• Maintain comprehensive knowledge of the Lounge menu including light meals, beverages and signature drinks.
• Offer suggestions and answer questions to enhance the guest experience. Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
• Take accurate food and beverage orders from guests and communicate clearly to the kitchen and bar staff. Ensure all orders are delivered promptly and in accordance with guest specifications.
• Address any special requests or dietary needs with professionalism and care. Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Provide attentive and personalized service to guests, ensuring their needs are met with efficiency and grace
• Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
• Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Set up and clear tables according to restaurant standards, ensuring a clean and inviting dining environment. Manage multiple tables efficiently while maintaining a high level of service.
• Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
• Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
• Create WOW moments to surprise and delight guests in the Restaurants
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs)
  
  

Skills & Qualifications

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred. Basic computer skills including MS Office is preferred.
• Minimum 2 years’ experience working as waiter/waitress.
• Knowledge of fine dining service procedures and standards as well as casual dining is preferred. Familiar with restaurant point of sales and cashiering procedures is preferred.
• Verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Ability to understand the flow of service and with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.