Guest Service Agent

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AvaniI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

As a Guest Relations Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• Should be holding a degree in hospitality management and/or related field
• Previous experience in Front Office or Guest Services
• Good English communication skills, additional languages would be an advantage
• Friendly, outspoken and with pleasing personality
• Personable and with excellent grooming standards
• Preferably with basic working knowledge of OPERA