Customer Success Consultant

Job Description

A Senior Customer Consultant will oversee analytical cooperation with top FMCG Clients. This role is designed to build and develop strong partnership with NielsenIQ top Clients to drive their satisfaction and inspire them.

Responsibilities

• Build a strong partnership with the Clients through leading the joint business planning process and designing the service charter for the client
• Own clients’ governance process
• Strong & Intensive networking of relevant stakeholders with defined Clients and high Client engagement
• Help Clients make winning decisions with a world-class service experience and through supporting the insights team in building value add business issue based presentations through analyzing data from multiple sources
• Continuously expand knowledge of business topics, markets and NielsenIQ products
• Understand Clients and define solution with stakeholders
• Know and understand the business needs of your Clients and conduct strategic workshop that generate added value and opportunities
• Support of budget attainment, close coordination with Sales team on sales opportunities
• Analyze and interpret data to answer specific Client business questions and deliver value to the Clients via actionable and concrete recommendations
• Build thought leadership pieces and lead strategic workshops
• Lead Client meetings and presentations
  
  

Qualifications

• University degree, preferable in Marketing, Economics, or related field
• Results-oriented personality and ability to work to tight deadlines
• Client-centric and solution-oriented approach Strong numerical, analytical, and written presentation skills
• Distinctive industry expertise regarding trends, environment categories, etc
• Very good knowledge of Microsoft Excel, PowerPoint
• Very good written and spoken communication skills in English (C1 level)
  
  

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion