Customer Operations Coordinator NW&E Africa

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to tackle some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Team and advance your career as a Customer Operations Coordinator – NW&E Africa - English & French speaking.

This role is for Egyptian nationalities only. The office is in Cairo, but we work in a hybrid model.

In this role You will:

• Lead the effective integration of cross-functional (GBS/Finance/ Sales/Marketing and Global supply chain and logistics) activities which impact our ability to provide a high quality customer experience
• Facilitate and deliver key customer management processes – Lead to contract(L2C), Order to Cash (O2C), Customer Rebates and Aftersales management
• Handle customer onboarding including CDD Clearance Checks, Credit Applications, Customer Master Setup/Maintenance, E-Ordering (portal, EDI)
• Supervise performance against the key operational metrics (CSA metrics) & drive continuous improvement
• Drive the digitalization agenda according different needs per cluster
• Prepare and distribute formal internal/external Customer communications
• Support any internal/external audits relevant as the need arises along with the rest of the customer operations team to ensure safe, reliable and compliant operations
• Lead and support customer operations cluster projects, systems/applications roll-outs, trouble shooting and provide required user training
• Document and review of customer operational processes, identify, drive efficiencies/simplification and process improvements
• Conduct customer visits when required
  
  

What You will need to be successful:

• Bachelor’s degree or equivalent qualification
• An additional recognized professional operations qualification will be advantageous
• Proficiency in English AND French (due to stakeholder communication)
• JDE (AS400) skillful application, SAP knowledge is preferred
• 5 years' experience in Business and customer operational in B2B and B2C businesses
• Basic understanding on trade agreements (import/export regulations)
• Consistent track record on performance delivery
• People and client relationship management
• Stakeholder influencing and engagements
• Strong communication and presentation skills
  
  

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, excellent retirement benefits, among others!

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Experience (CX), Customer Satisfaction, Customer value proposition, Digital fluency, Influencing, JDE Order to Cash, Negotiating, Relationship Management, Resilience, Stakeholder Management, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.