Customer Service Executive - Dubai

Job Description

Co-ordination and rate negotiation with Shipping Lines and Air lines.
Follow-up with Clients.
Providing the quotation/rates to the clients.
Taking the Cargo Bookings from customers.
Preparing MAWB, HAWB, MBL, HBL (Drafts &Original)
Providing the Vessel schedule and Cargo Tracking.
Maintaining Registers.
Handling overseas coordination for nomination shipment.
Plan the shipments/ consignments dispatches as per the schedules.
Follow up with the shipper for cargo readiness; accordingly prepare the quotation Air/Shipping
Line freight & Vessel schedule, for Agent.
Follow-ups with airlines for CSR reports & updating same thing to accounts.
Maintaining airway bill stocks.
Coordinate with factory & CHA for stuffing plan, transporters and DO boys.
Communicating with overseas agents through mails for shipment pickups, Sending Pre-Alerts to
Overseas and taking approval from Overseas Agent.
Asking for Invoice, Packing List , S/bill copies, BL draft copies from shipper.
Accordingly prepare booking for S/Line
Follow up with S/Line for D/O , Load list , SOB
Send the messages of shipment tracking with all details to Agent & shipper
Follow up for B/L , Payment etc.
Co-ordination with accounts team for billing

Department

Location

Qualification

Experience

Customer Service Executive