Daily Tasks And Activities

Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

Minimum Requirements

IT Help Desk - Analyst - Infrastructure Team