Reception Coordinator (RSD)

Hardship Level (not applicable for home-based)

A (least hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate Type

UNOPS LICA4

Target Start Date

2024-08-01

Deadline for Applications

September 22, 2024

Terms of Reference

The Reception Coordinator is a member of the RSD unit’s coordination team. Their responsibilities include scheduling RSD interviews, carrying out negative decision notification, ensuring timely retrieval of physical files from the filing room for upcoming RSD interviews, tracing missing physical files, maintaining accurate updates across databases including proGres, and ensuring the prompt admission of persons of concern to the RSD premises. They will also provide counseling to and respond to queries from asylum seekers and refugees regarding UNHCR's RSD procedures, their rights and obligations, including towards the host authorities, and the status of the processing of their claims. When needed, they may offer interpretation and translation services based on their language competencies. They must demonstrate strong competencies in time management, planning and organization. Given the Level 3 emergency of Sudan situation, they may undertake other activities related to the emergency response. They are required to demonstrate high flexibility, adaptivity and with a field/client-oriented approach. They are expected to contribute to fostering workplace harmony and teamwork. They will report daily to the RSD premises in 6 October City, Giza Governorate. A minimum of 12 months in the current role is required if employed by UNHCR Egypt. Experience of working with displaced persons is an asset.

• General Background
  
  

The Arab Republic of Egypt ratified the 1951 Convention Relating to the Status of Refugees and its 1967 Protocol in 1981, as well as the 1969 OAU Convention governing specific problems of refugees in Africa in 1980. Egypt, however, has not developed any domestic asylum procedures. The functional responsibilities for all aspects related to refugee status determination in Egypt are delegated to UNHCR, under the framework of a Memorandum of Understanding signed with the Government in 1954, which requests the office to support the Government by undertaking the following specific tasks:

• To co-operate with the Government authorities in determining refugee status under the mandate of the High Commissioner; (b) To facilitate the voluntary repatriation of refugees; (c) To pursue, in co-operation with the Egyptian Government, the resettlement of refugees in third countries; (d) To
  
  

provide, within the limits of the funds available to the Office, for the assistance of the most destitute refugees in Egypt; and (e) To co-ordinate the activities of refugee-assisting non-governmental organizations authorized by the Government. UNOPS in UNHCR Cairo are involved in all aspects of UNHCR Protection, including registration and refugee status determination for asylum seekers. Through their endeavours, UNOPS contribute to the provision of protection for persons of UNHCR’s concern in Egypt. The Reception Coordinator

(RSD) is a member of the RSD unit’s coordination team. S/he works under the supervision of the RSD Associate and under the overall guidance of the RSD Officer. His/her responsibilities include ensuring physical files are pulled out from the filing room in a timely manner for upcoming RSD interviews, tracing missing physical files, ensuring all electronic databases including proGres are

updated correctly, ensuring the admission of persons of concern to the RSD premises in a timely manner, scheduling of RSD interviews, carrying out negative decision notification, and carrying out any other duties as required. The Reception Coordinator (RSD) also provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's RSD procedures, their rights and obligations, including towards the host authorities, and the status of the processing of their claims. The Reception Coordinator (RSD) may provide interpretation and/or translation services in cases for which s/he has the required language competencies. S/he will be expected to report

daily to the RSD premises in 6 October City, Giza Governorate, and will be expected to promote workplace harmony and teamwork. To scale up the response to the Sudan Situation, in July 2023, UNHCR declared a Level 3 emergency for the refugee and returnee situation within Egypt and other

countries. Accordingly the incumbent may be tasked with different activities related to the emergency response and will need to be highly flexible, adaptable and field and client oriented.

• Purpose and Scope of Assignment
• Scheduling/rescheduling of the cases in different RSD schedules based on the set parameters by the management;
• Conduct scheduling phone calls for the person of concerns on a daily basis;
• Ensuring fair and transparent case assignments among the RSD caseworkers with due consideration to SPNs and vulnerabilities of the person of concern;
• Checking the internal referrals received by the RSD Unit.
• Organize the filing activities of the RSD Unit by:
• Ensuring the physical files are pulled out from the FileRoom in a timely manner for the upcoming RSD interviews;
• Tracing missing physical files;
• Ensuring database is updated with the correct file owner.
• Assist the supervisor by arranging the RSD reception activities by:
• Ensuring the admission of persons of concern to the RSD Building is done in a timely manner;
• Attending to persons of concern approaching the Office for RSD inquiries;
• Carrying out the Negative Decision Letters (NDL) counselling on a weekly basis.
• Perform any other duties as required.
• Monitoring and Progress Controls
  
  

The incumbent is expected to submit regular reports for each type of activity he/she conducts which are then checked against the database by the RSD Associate to ensure accuracy. Activities that the incumbent will be involved in depending on the need of the operation may include:

• Daily reception monitoring via established reporting system;
• Monthly reporting on the Unit productivity;
• Weekly preparation of the files required by the RSD Unit;
• Monthly reporting on the inquiries received by the Unit;
• Weekly processing of the negative decision letters;
• Daily monitoring of the interpreters and monthly reporting on the interpreter’s workload/activities.
• Qualifications and Experience
• Education
  
  

High School Diploma; or Bachelor or equivalent or higher

• Work Experience
  
  

1-year relevant experience with High School Diploma; or Bachelor or equivalent or higher

• Key Competencies
  
  

Core Competencies:

• Accountability
• Communication
• Organizational Awareness
• Teamwork & Collaboration
• Commitment to Continuous Learning
• Client & Result Orientation
  
  

Managerial Competencies:

N/A

Cross-Functional Competencies:

• Analytical Thinking
• Political Awareness
• Stakeholder Management
  
  

Standard Job Description

Required Languages

,

,

Desired Languages

,

,

Skills

Additional Qualifications

Education

Certifications

Work Experience

Other Information

This position doesn't require a functional clearance

Home-Based

No