Quality Assurance Coordinator (Hybrid)

About Us:

BayanTech is a leading professional language service provider, specializing in certified, high-quality, and innovative translation and localization solutions in over 260 languages. We are committed to excellence and customer satisfaction and were looking for a dedicated Quality Assurance Coordinator to join our team.

Job Description:

As a Quality Assurance Coordinator, you will play a pivotal role in establishing and implementing new standards and processes to enhance our service quality. Your responsibilities will include:

• Participating in the creation and implementation of new quality standards and processes.
• Developing comprehensive action plans that outline all processes, timelines, and stakeholders involved.
• Executing action plans by identifying necessary changes/updates to current processes, drafting subprocesses, and preparing documentation for stakeholders.
• Releasing updated processes by facilitating linguistic reviews, obtaining stakeholder confirmations, coding, and uploading documents, followed by announcements of releases.
• Creating and managing audit schedules by updating employee lists, assigning dates/times, and auditors for each auditee, and distributing the final schedule.
• Conducting audits by reviewing previous audit reports, executing the audit process, and sharing findings with stakeholders.
  
  
  

Job Requirements:

• Bachelor's degree in a relevant field (preferred).
• 1+ years of experience in Quality Assurance.
• Excellent command of the English language (both written and spoken).
• Proficiency in Microsoft Office applications, with advanced Excel skills.
• Strong written, oral, presentation, and interpersonal communication skills.