وصف الوظيفة


Job Description

  • Receive and record all customer disputes and other feedback type received by any

means necessary as long as the right data is provided.

  • Assessing the risk level of all cases
  • Resolving all cases by referring to all KHDA relevant laws.
  • Investigating low and medium risk disputes and producing good quality, timely decisions.
  • Assigning high risk disputes to the concerned department.
  • Liaison with key teams across KHDA departments to progress investigations to resolution.
  • To undertake customer satisfaction by contacting previous complainants for their comments on the procedure and the way in which the complaint was dealt with Conduct Customer satisfaction surveys as required.
  • To ensure customer confidentiality during and after handling their cases.

Qualifications

  • Bachelor’s degree in or in any related field. Fresh Graduates

Job Category: Sales and Customer Service

Advertiser: Knowledge and Human Development Authority

Educational-level: Bachelor

Required Nationality: UAE Only

Monthly Salary: 10001-20000

Schedule-Time: Full time

Job Posting: 08/09/2024

Unposting Date: Ongoing