Executive-Complaints
- Dubai Health
- Dubai - United Arab Emirates
وصف الوظيفة
Job Description
- Receive and record all customer disputes and other feedback type received by any
- Assessing the risk level of all cases
- Resolving all cases by referring to all KHDA relevant laws.
- Investigating low and medium risk disputes and producing good quality, timely decisions.
- Assigning high risk disputes to the concerned department.
- Liaison with key teams across KHDA departments to progress investigations to resolution.
- To undertake customer satisfaction by contacting previous complainants for their comments on the procedure and the way in which the complaint was dealt with Conduct Customer satisfaction surveys as required.
- To ensure customer confidentiality during and after handling their cases.
- Bachelor’s degree in or in any related field. Fresh Graduates
Advertiser: Knowledge and Human Development Authority
Educational-level: Bachelor
Required Nationality: UAE Only
Monthly Salary: 10001-20000
Schedule-Time: Full time
Job Posting: 08/09/2024
Unposting Date: Ongoing