Customer Care Advisor

A3malouna.com on behalf of:

A3malouna.com

Join Our Dynamic Team!

Are you passionate about helping others and making a positive impact in the education sector? We’re looking for a dedicated Customer Care Advisor to join our vibrant team! In this role, you’ll play a key part in enhancing our customer experience and supporting individuals on their educational journeys.

What You’ll Bring:

• Education: Bachelor’s Degree in a relevant field.
• Experience: 2-4 years in the Education & Learning sector is preferred, especially with educational institutions.
• Skills: Proficiency in MS Office and exceptional phone handling abilities.
• Communication: Fluent in English with strong active listening skills.
• Customer Focus: A natural ability to adapt to diverse personalities and maintain professionalism in all interactions.
• Flexibility: Open to working various shifts, including evenings, weekends, or holidays.
• Multi-tasking: Ability to prioritize and manage your time effectively.
  
  

Your Responsibilities:

• Engage with Customers: Communicate through phone, email, and letters, providing exceptional service.
• Problem Solver: Greet customers warmly, identify their needs, and address their concerns effectively.
• Sales Generation: Identify opportunities to generate leads that contribute to our customer base.
• Build Relationships: Develop trust and maintain sustainable relationships with customers through open and interactive communication.
• Accurate Assistance: Provide valid information and advice on our products and services, assisting with orders, refunds, or exchanges.
• Target Achievement: Meet personal and team goals for customer satisfaction and call handling.
• Complaint Resolution: Handle customer complaints with empathy, offering appropriate solutions and ensuring follow-up for resolution.
• Record Keeping: Maintain accurate records of customer interactions and process accounts efficiently.
• Policy Management: Navigate changes in policies or renewals while keeping customers informed.
  
  

Why You’ll Love Working Here:

• Impactful Work: Contribute to the educational journeys of countless individuals.
• Supportive Environment: Be part of a collaborative team that values your input and development.
• Growth Opportunities: We encourage continuous learning and career advancement.
• Flexibility: Enjoy a work schedule that accommodates your life.
  
  

If you're ready to take the next step in your career and make a meaningful difference in the education field, we want to hear from you! Apply today and help us inspire the next generation!