Operations Administrator-Operations Management

JOB DESCRIPTION

To maintain a departmental and institutional perspective in the management of the work unit. To bring an institutional perspective, a connection or the glue to departmental decisions helps keep the total practice integrated. This shared perspective is an essential mechanism for achieving the SSMC’s strategic and operating plan. To utilize resources prudently and appropriately. To serve institutional governance and leadership needs through active participation on institutional committees, community boards, task forces, etc.

RESPONSIBILITIES

• Maintains an understanding of the research and education efforts of the division
• Exhibits unyielding commitment to providing excellent service to patients, physicians and allied health staff
• Initiates and facilitates analysis while remaining cognizant of the effects of work unit activities on the integrated practice
• Develops, counsels, and mentors staff by providing developmental opportunities
• Initiates and supports efforts to increase collaboration and interaction throughout the SSMC practice, the Abu Dhabi health system, and Mayo Clinic sites, which includes best practices such as Ask Mayo Expert (AME), department coordination, joint programs and practices, etc.
• Partners and collaborates with leadership in other clinical and administrative departments to manage cross-functional activities
• Develops and implements division staffing to workload models to optimize staffing resources
• Supports continuing staff education activities
• Applies experience or perspective to demonstrate understanding of a variety of department or division assignments
• Manages to set an example of performance excellence, provides direction and coordination on administrative issues and provides a model for the administrator/physician/scientist/educator partnership.
• Demonstrates a working knowledge of the Mayo Clinic history, culture, overall systems, policies, procedures, resources, data and interdependencies between and within Mayo Clinic entities.
• Develops, through an integration of ideas of those involved, an organized strategy to achieve both short and long-term objectives. Effectively communicates strategy to obtain commitment by the responsible individuals.
• Communicates with others in an open and friendly manner, while simultaneously building credibility and rapport. Exhibits strong interactive skills through a demonstration of respecting others’ feelings, ideas and opinions fosters an open interchange and displays a genuine understanding and acceptance of others. Demonstrates perceptivity regarding others’ feelings, ideas and opinions.
• Encourages and facilitates continuous improvement work groups. Maintain a basic skill level in continuous improvement theory and methodology (Quality Fellow certification).
  
  
  

Accountabilities

Accountability is providing solutions to the problems and being responsible for your actions and decisions. This means taking individual ownership.

• Ensures all documents are in the appropriate format
• Ensures highest standards of the patient care
• Demonstrates good judgments and sound decisions (common sense, data collection, impact evaluation, and communications). Provides consistent and open encouragement to try new and creative approaches. Willing to make a decision and take a stand
• Promotes an environment that is open and collaborative while keeping the team focused on a common goal. Builds rapport, encourages teamwork, empowers others and develops consensus in leading and managing group dynamics
• Conducts oneself in an honest, credible, trustworthy manner consistent with SSMC’s values. Demonstrates integration of values, beliefs, attitudes and behaviors through an acceptance of responsibility and accountability for their actions
• Serves as a role model to foster and build trust. Provides an environment for easy access to express ideas and concerns. Demonstrates and expects open communications. Demonstrates available presence
• Exhibits a commitment to operational management and completing tasks through personal initiative, persistence, and stamina. Demonstrates an ability to plan, organize, coordinate, prioritize, balance workload and follow through to achieve institutional and individual goals.
• Demonstrates accountability and executes sound financial management. Brings awareness of current external issues such as reimbursement etc.
• Collaborates and Partners with physician leaders to provide leadership to the department
• Leader of change; champion of change and continuous improvement methodologies; embraces operational change through clarification of vision, goal setting, role clarifications, system design and execution of change
• Provides vision, forward-thinking, and strategic planning in a global and proactive manner while being open-minded and creative in establishing a strategic direction
• Manages to use analytical skills, common sense, intuition, and an objective attitude to systematically address problems, define alternative solutions, negotiate and facilitate implementation of solutions. Balances needs for consensus and involvement with the need for decisiveness and action
  
  
  

QUALIFICATIONS

Experience :-

Required:

• 5 years of healthcare management or related industry experience to include people, projects or programs required. Operational experience must include demonstrated ability to work effectively and collaboratively in a multi-disciplinary environment with a physician, scientists, educator, administrative, supervisory, and allied health staff. Must have demonstrated leadership competencies in management (e.g. staff, change, complex issues) and operations. Excellent communication skills are required.
  
  
  

Desired:

• N.A.
  
  
  

Educational Qualification: Required:

• Master's degree in business, health care administration or related field required.
  
  
  

Desired:

• N.A.
  
  
  

ABOUT US

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

ABOUT THE TEAM

About Sheikh Shakhbout Medical City (SSMC)

SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.

Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.

As the region’s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26-bed neonatal intensive care unit, and the UAE’s largest pathology lab.