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About Passport:

Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.

Hundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com , and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.

Responsibilities

  • Monitor flights and shipment schedules and statuses during evening EST hours
  • Track real-time updates, including delays, and flight cancellations using internal tracking systems as well as external carriers' tracking portals
  • Proactively identify potential shipment delays and operational issues
  • Communicate promptly with internal teams any identified operational issues, shipments, and flight delays
  • Maintain accurate records of flights and shipments activities including tracking numbers, delivery confirmation, and incident reports
  • Interacting with vendor and carrier inquiries
  • Review and submit required documentation to our delivery partners
  • Investigation of parcels and vendor concerns through multiple avenues
  • Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day
  • Quickly learn how different systems work and how to effectively use them
  • Communicates effectively with Operations team members and leads
  • Run reports and troubleshoot issues as needed
  • Enter key performance indicator data accurately and on time for multiple vendors
  • Review data for deficiencies or errors, correct any incorrect information
  • Provide feedback and find pain points in the process, gather information for internal systems, and work on projects as needed
  • You will be expected to work on a fixed schedule and be responsive during your set hours
  • You will be expected to work on a fixed schedule from 6 PM - 2 AM EST, Tue - Sat or Mon - Fri.

You have many of the following:

  • Proficient English written and verbal skills
  • Familiarity with relevant software tools such as Zendesk, ERP systems, logistics software, or CRM tools is a plus
  • Excellent Microsoft Excel skills
  • Proven experience in monitoring operations, preferably in logistics or transportation
  • Understanding of international shipping regulations, customs procedures, or international logistics considerations
  • Excellent time management skills and a demonstrated ability to meet deadlines and manage time effectively in a fast-paced environment
  • Strong attention to detail and ability to manage multiple tasks efficiently
  • Strong analytical skills, and the ability to analyze data and trends to identify potential issues or areas for improvement in vendor operations
  • Excellent problem-solving skills and a capability to independently troubleshoot issues that arise during monitoring and tracking processes
  • Process-oriented and able to understand how different pieces of information connect
  • Self-starter with an eye for process improvement
  • Excellent communication and presentation skills, both verbal and written
  • Ability to multitask, prioritize and manage time effectively
  • Self-motivated, positive attitude, Team player
  • Able to quickly understand and implement process changes

What You'll Get...

  • Competitive cash and equity packages
  • Travel & Expenses funds for company events
  • 100% remote work environment
  • Paid Time Off
  • Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
  • Quarterly team (virtual) gatherings and annual team offsites
  • Learning & Development Fund for upskilling or products to improve your day-to-day work life
  • Teammates around the world in 8 different time zones!