Manager - Maintenance

Overview

The Maintenance Manager, specializing in preventive maintenance, is responsible for overseeing all aspects of maintenance operations with a focus on proactively identifying and addressing potential issues. This includes managing a team of maintenance technicians, developing and implementing preventive maintenance programs, and ensuring compliance with safety regulations.

The opportunity

Presight, an ADX-listed public company limited by shares whose majority shareholder is Abu Dhabi company G42, is the region’s leading big data analytics company powered by Artificial Intelligence (“AI”). It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact. With its world-class computer vision, AI and omni-analytics platform as its engine, Presight excels at all-source data interpretation to support insight-driven decision making that shapes policy and creates safer, healthier, happier, and more sustainable societies.

Responsibilities

Team Leadership and Development:

• Lead, mentor, and manage a team of maintenance technicians, providing guidance, support, and mentorship.
• Conduct performance evaluations, set goals, and provide ongoing feedback to team members.
• Participate in the design of information and operational support systems.
• Provide remote support to on-site engineers and end users/customers as required.
• Provide prompt and accurate feedback to customers/concerned team.
  
  
  

Preventive Maintenance Program Development:

• Design, review and implement comprehensive preventive maintenance programs to identify and address potential issues before they occur.
• Establish schedules for routine inspections, servicing, and replacement of equipment and systems.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with Developers Team, Solution architects to implement those fixes.
  
  
  

CCTV and ELV Preventive Maintenance:

• Develop and implement a comprehensive preventive maintenance program for CCTV and ELV systems to ensure optimal performance.
• Conduct regular inspections and audits of security infrastructure to identify and address potential issues proactively.
  
  
  

Maintenance Planning and Execution:

• Ensure the preventive maintenance program is integrated into the overall maintenance plan.
• Maximize System performance by monitoring performance, troubleshooting problems and outages, scheduling upgrades and collaborating with Project development and operation Team.
• Report system operational status by gathering and prioritizing information and managing projects.
• Maintain systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability meeting the required Project SLA’s.
• Prioritize and schedule preventive maintenance tasks based on criticality and operational impact.
  
  
  

Budget Management:

• Assist in the development and management of the maintenance budget, with a specific allocation for preventive maintenance resources and programs.
  
  
  

Vendor and Contractor Management:

• Identify, contract, and manage relationships with external vendors and contractors for specialized preventive maintenance tasks.
• To understand the G42 warranty and maintenance contracts with sub-contractors and clients alike. Including knowing the customers, venders, equipment covered and scope. Leading the team to ensure customer requirements and contracts are met.
• Ensure all contracted work meets company standards and is completed on time.
• Closely coordinate with SOC/NOC team to resolve raised support Tickets, achieve required response and resolve time Project SLA’s.
• Coordination with contractor’s, Partners to support for Project Maintenance activities and Technical support for both Onsite and Offsite/remote connection.
  
  
  

Safety and Compliance:

• Establish and enforce safety protocols, ensuring compliance with local, state, and federal regulations, with a particular emphasis on preventive measures.
• Conduct regular safety inspections and audits to identify and address potential hazards.
  
  
  

Record Keeping and Reporting:

• Prepare and maintain accurate records of all preventive maintenance activities, including work orders, inspections, and servicing.
• To ensure all activities are correctly documented including weekly and monthly for internal and external stakeholders.
• Provide regular reports to management on preventive maintenance progress, key performance indicators, and resource utilization.
• Document knowledge in the form of knowledge base tech notes and articles.
  
  
  

Qualifications

• Degree in Engineering, Computer Science or equivalent.
• Extensive experience in Maintenance/technical support.
• Experience in CCTV and ELV systems
• Excellent written and verbal communication skills.
• Experience with Cloud/Windows/Linux OS environments is a plus
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving and reporting skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
  
  
  

What we look for:

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the Big Data Analytics space is at the heart of the Presight community.

What working at Presight offers:

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.