Head of Service Delivery

• Manage the end-to-end delivery of projects and services.
• Develop and maintain project plans, schedules, and budgets.
• Coordinate with clients to understand their requirements and expectations.
• Ensure projects are completed on time and within budget.
• Identify and mitigate project risks and issues.
• Provide regular project status updates to clients and stakeholders.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Implement best practices and process improvements.
• Conduct post-project reviews to identify lessons learned.
• Maintain strong client relationships and ensure high levels of customer satisfaction.
• Monitor project performance and implement corrective actions as needed.
• Ensure compliance with company policies and procedures.
• Manage project documentation and ensure it is up-to-date.
• Provide training and support to clients as needed.
• Identify opportunities for additional services and upsell to clients.

Qualifications

• :Bachelor's degree in Business Administration, Management, or a related field; advanced degrees preferred
• .Proven leadership skills with experience managing diverse teams and complex projects
• .Strong interpersonal and communication skills to engage effectively with clients and stakeholders
• .Ability to think strategically and execute operationally with a results-driven mindset
• .Experience in developing and implementing project delivery methodologies and standards
• .Strong analytical and problem-solving skills, with the ability to make data-driven decisions