Recovery As-Is Assistant | Retail | IKEA DFC

Job Requisition ID: 163736

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

This role contributes to the recovery and quality work in the store and assists in preventing unnecessary costs to assets by giving products a second chance while keeping the net profit and sustainability in mind. He/she works together with the relevant store functions and matrix to identify, investigate, report, and follow up potential improvements regarding the recovery process and quality associated with IKEA items.

What You Will Do

• Collect the products from different locations of the store (customer returns, damage in the store and in transit, display, quality cases) in line with company Standard Operating Procedures.
• Identify the condition of the products and decide on further actions i.e. repack, sell in AsIs(circular hub), sell as parts, keep for internal spare parts, destruct in line with company Standard Operating Procedures.
• Display the products for sale in AsIs (Circular Hub) in a safe & commercial way while following the company Pricing principals and Display techniques.
• Provide visitors in AsIs (Circular Hub) with a positive shopping experience by being service-minded, ensuring that all relevant standards are met/exceeded, and general routines and housekeeping is of the highest standard.
• Understand the products well in order to offer the customer any required information on each product of IKEA range, its assembly instructions and required spare parts.
• Perform inventory in the AsIs (circular Hub) and any required investigation to minimize discrepancies, under the supervision of the Recovery Group Leader.
• Work closely with relevant functions to support efficient items flow through Recovery in order to maximize profit and secure compliance in the ways of working
  
  

Required Skills

Required skills to be successful

• Knowledge of selling techniques & customer service
• Knowledge of Goods handing and safety measures.
• Good command of written and spoken English.
• Good command of written and spoken Arabic is preferred.
• Computer literacy (windows-MS Office Apps)
  
  

Role

What equips you for the role

• 1 year of retail experience
• Good experience in Carpentry
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.