Reservations Supervisor - Resorts Experience

Company Description

The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes

Job Description

• Sort all the correspondence in the order of priority and process the reservation to the set standard
• Input, modify or cancel phone reservations into the system direcly and file accordingly
• Access the GDS / CRS / Internet regularly and input these reservations into the system
• Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.
• File all correspondence in a chronological and alphabetical order on a daily basis.
• Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.
• Acquaint self with regular callers and acknowldge them by name.
• Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.
• Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.
• Ascertain callers needs though open ended questions and try to sell higher yield rooms.
• Use the correct guest history when making a reservation.
• Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.
• Refer to the Credit Manager if credit facilities are required.
• Obtain approval from the Front Desk for same day reservation or on near sell-out dates.
• Refer requests for extension or change of payment for in-house guests to Front Desk.
• Perform any other duties that may be assigned from time to time by the management.
  
  

Qualifications

• Good interpersonal skills and self-confident.
• Guest oriented and service minded, with attention to quality.
• Good sales skills.
• Dynamic.
• Good presentation.
• A thorough and organized approach.