Junior Operations Analyst

Skill Farm Experts Are Invited to Apply for the Following Role:

Responsibilities:

Provide guidance to the project team on material management, including liaising with authors & stakeholders, publishing of material, quality control etc.

Work with Programme Managers to ensure seamless transition of Academy's.

Project management all aspects of the execution of the assigned programmes (Course or Academy).

Manage pre-programme activities such as raising tickets (Portals, VILT, ContentÉetc.), Allocation Sheet, introduction correspondences, logistics and assessments.

Manage post-programme activities such as compiling feedback, invoicing, production of scorecards, budget reports and document lessons learnt

Dashboard reporting across the various programmes to share with the client and internal stakeholders

Manage high-volumes of queries from clients, delegates and stakeholders

Proactively monitor risks & issues before they arise and escalate as per the project governance

Ensure all project metrics are satisfied, and all critical events have taken place

Skills:

1 to 3 years' experience in managing projects, programmes, workshops or events

Good understanding on portals like Zendesk, Docebo and VLT

Proactive in seeking guidance where appropriate

Capable of working and coaching team members to complete tasks to a high standard

Quick to act, thinking ahead, mitigating potential issues before they may happen

Excellent communication skills; verbal and written

Exceptional attention to detail, time management and prioritisation skills

Ability to model data product reports in Excel, and analyze the data produced

Strong IT skills including fluency in Excel, Word and PowerPoint

Experience within Learning and Development and Project Management is desirable