Customer Care Manager (Arabic Speaker)

Black & Grey HR is recruiting for a premium boutique aesthetic hospital in Abu Dhabi, UAE. Our client is looking to hire an experienced Customer Care Manager. The ideal candidate will lead the customer care team, ensuring exceptional service standards and addressing all patient inquiries and concerns with professionalism. The role requires strong communication, leadership, and problem-solving skills, with a deep understanding of patient needs in a healthcare setting.

Core responsibilities:

• Manage the daily operations of the customer care department, ensuring smooth and efficient service delivery.
• Supervise, mentor, and train customer care staff, maintaining high levels of patient satisfaction.
• Address and resolve patient complaints and concerns in a timely and empathetic manner.
• Develop and implement customer service policies and procedures to improve the overall patient experience.
• Collaborate with medical and administrative teams to ensure alignment in service quality and patient care.
• Monitor patient feedback and use insights to continuously improve service standards.
• Maintain accurate records of patient interactions, complaints, and resolutions.
• Ensure compliance with healthcare regulations and quality standards.
• Handle escalations and complex cases requiring additional attention and problem-solving.
• Implement strategies to enhance patient retention and satisfaction.
  
  

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 5 years of experience in customer service or management, preferably within the healthcare sector.
• Fluency in Arabic and English.
• Excellent interpersonal and communication abilities.
• Problem-solving mindset with the ability to handle stressful situations professionally.
• Knowledge of healthcare regulations and quality standards is an advantage.
• Proficiency in CRM systems and patient management software.
• Patient-centric approach, with conflict resolution and negotiation skills.
• Strong organizational skills and attention to detail.
  
  

Benefits

• Attractive salary + Benefits