Customer Logistics Manager (Supply Chain)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are Roche

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

Purpose

The Customer Logistics Manager (Supply Chain), you will be accountable for in-country distribution and Order-to-Cash to ensure timely delivery to customers.

You will oversee in-country supply chain activities to ensure we meet our service goals.

The Customer Logistics Manager (Supply Chain) will be responsible for ensuring world class service levels and right-to-operate for local distribution and to implement supply chain strategies that successfully deliver our innovative medicines to customers and patients.

This is a key role within the end-to-end supply chain operating model that interacts with local and global stakeholders.

This role reports to the Supply Chain and Business Partnering Manager in Egypt.

Your Key Responsibilities

• Ensure in-market supply on time in full at the right quality and cost and “right to operate” for distribution
• Oversee successful in-market supply and distribution management (Commercial, Promotional)
• Partner with CSM for upstream replenishment coordination from central packaging site incl. exception management
• Implement and/or monitor an efficient cost-to-serve-model (incl. KPI metrics)
• Depending on the local finance model: ownership to oversight of the order to cash process
• Manage contracts and optimize performance with supply chain service providers (e.g. O2C, logistics and distribution) incl. establishing and monitoring KPI metric
• Monitor and control Warehouse and Distribution and/or Logistic Service Provider operational cost as part of the Supply Chain budget
• Leverage data for decision making by using e.g. analytics, simulation tools and customer insights
• Drive efficiency through identifying value-adding and productivity-enhancing in-market opportunities through technology and data (e.g. CWP, IMIP, Robotics ASPIRE etc) in-line with the digital roadmap
• Collaborate with different functions in the affiliate to understand the changes which may impact supply to and within the country and aligns with CSM to adjust the repl. plan
• Contribute to the supply chain design together with the CVSP and support implementation of supply solutions to meet customer requirements
• Ensure appropriate supply chain set-up (incl. e.g. master data) in-line with the life cycle status of the product/portfolio
• Lead and implement in-market supply projects/initiatives to gain efficiency and meet customer needs (e.g. cold chain, home delivery etc)
• Own and govern local supply chain risk management plan (e.g. financial and operations)
  
  
  

Who You Are

• You have deep understanding of the distribution environment (transportation, customs and health authority regulations, GXP, country(s) infrastructure)
• You are able to build and maintain strong internal and external partnerships
• You possess a solid understanding of supply chain planning and execution systems and business, logistics, and supply Chain acumen
• You have a sense of urgency and problem-solving skills
• You are knowledgeable of master data impact
• You are an excellent communicator and connector between the Business, Finance, Quality, Regulatory and Supply Chain teams and you are a system thinker, deep listener with the ability to uncover novel insights
• You are capable to translate the future healthcare landscape changes to supply chain challenges and opportunities (i.e. participate in the design future proof end to end supply chain solutions)
• You are proficient in English
  
  

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.