Customer Support Representative

About Axis

We believe financial services should be more accessible, that’s why we started Axis. A fully interoperable mobile wallet which enables users to send and receive money from any mobile wallet in Egypt, pay their bills, buy anything online with a virtual Visa card, or scan any QR code to pay for anything in-person.Axis empowers small businesses with simplified digital payments to compete & grow. Our digital banking platform enables small businesses to seamlessly manage payments to employees and suppliers. Small businesses can now send salaries, reimbursements and instantly pay their suppliers on any mobile wallet in Egypt.

Overview of the Role

• We are looking for a superstar to be Axis’ Customer Support Representative to ensure that Axis customers have the best possible experience with the Axis product by solving any problems they may face.
• You will regularly feedback any issues faced by customers to the product, marketing, sales, and operations teams to continuously improve the product.

What you’ll be doing

• Serve customers by completing account transactions.
• Carrying out a variety of transactions and services that include accepting payments for different types of accounts, transferring funds...
• Providing services to all customers to ensure the optimal level of customer satisfaction and solve all problems
• Identifies opportunities to grow customer relationships through a disciplined sales process.
• Working to achieve the team’s target plan.
• Directing customers to use various electronic banking services.

Requirements

• English language speaker (B2 or upper intermediate)
• Good verbal communication
• Multi-tasking
• Work in a team
• Grammatically correct in written and verbal
• Stress resistance
• Responsibility
• Computer literacy
• Customer Focus
• Desire to benefit and help people.