IT Operations Engineer

Role purpose:

Act as a Backoffice support for Sales Channels like Dealers and VDA & Agencies of Vodafone Italy.

Role involves responding to Dealers through emails and handling their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.

Key accountabilities and decision ownership:

✓ Sales support

✓ Full dedication & continuous support for sales executive’s back-office requests.

✓ Addressing Dealers concerns regarding specific normalization procedures.

✓ Back office

✓ Receives and processes contracts as provided by the channel sales representatives

✓ Educating and providing guidelines to Dealers about the necessary modules needed to fill and attach to the requests via mail to get the contracts uploaded appropriately on system.

✓ Verification of documents and contracts & follow up with SOHO& SME.

✓ Follow stakeholders SLA reporting

✓ SPOC with many stakeholders.

✓ Order Assurance

✓ Use multiple applications such as Pegaso , OCA, B Sales, TIT Enterprise, CCM and Siebel etc;

Core competencies, knowledge, and experience:

• Microsoft office knowledge
• Proven stakeholder management experience
• Ability to address and resolve issues
• Strong communication skills
  
  
  

Must have technical / professional qualifications:

• BS Degree
• Fluent Italian speaker, B1/B2
• High soft skills and problem solving
• High level of ownership, proactivity& taking the initiative
  
  
  

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