QUALITY ASSISTANT - Emirates Flight Catering

EKFC has always been committed to providing its customers with high-quality products & ancillary services. It is this quest for quality that earned the company the *Dubai Quality Award-1996; the ISO 9002 Certification in 1999, the Dubai Quality Award for the Service Sector 2002, upgradation to ISO 9001:2000 in 2002 and ISO Certification of F&B Department and Le Chocolat in 2003 & 2004 respectively. The Quality Assistant assists the Senior Quality Manager in checking the functions of the quality system. S/he monitors quality records and ensures that they are filled and handled properly and that documented procedures are implemented and followed by all staff members without exception.

Job Purpose:

Under general supervision, the implementation of the quality system in all departments is inspected by monitoring records daily to ensure compliance with established work procedures.

Key Result Areas:

• Ensure adherence to the Quality System in all departments by conducting daily random checks as assigned and reporting on the implementation of activities and usage of forms as per procedures.
• Report any practices taking place that are not documented in the work procedures.
• Assist the senior Quality staff in verifying corrective action of NCR and looking into solutions for persisting problems.
• Inspect complete or partial flights, meals, products and processes as and when directed by the senior Quality staff.
• Represent the senior Quality staff at any time of the 24-hour day as per the roster approved by the Senior Quality Manager.
• Perform other duties associated with the quality function, as assigned.
• Report any complaints on his shift to senior Quality staff.
• Apply the Quality Policy and Quality System established by ISO 9001: 2000 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.
  
  

Knowledge, Skills & Minimum Experience:

Education Qualification:

O or A Level in a relevant discipline or equivalent qualification (must have)

Work Experience:

Years of Experience: Minimum 3 years in the Quality Control function in an ISO-regulated environment. Should have completed minimum on-the-job training and mandatory training.

Skills:

Analytical skills

Excellent communication skills

Interpersonal skillsThis job has been sourced from an external job board.

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