Sr. Supervisor, Charging
- Orange Egypt
- Giza Governorate, Egypt
وصف الوظيفة
Purpose of the job
Designing and developing the new IN products and services & Assessing and applying the business needs
Duties And Responsibilities
- Assessing technically the projects requested by different teams to make sure they meet the KPI and performance requirements.
- Contributing in setting the new solutions.
- Developing the new CRs on IN and supporting nodes
- Auditing the system logs and behavior to ensure of system performance
- Correlating and administrating the incidents solving actions.
- Validating the data charging testing scenarios and coordinate with revenue assurance.
- Delivering the Level 2 support for data stream platforms to apply the best solutions of the problem to avoid any impact on customers .
- Troubleshooting the problems and customer complaints by analyzing traces to minimize the time of problem solving .
- Automating a manual tasks to have an automation controlled work instructions.
- Performing the needed reporting & data extraction tasks.
- Preparing know/how sessions for other teams for the technical knowledge transfer
- Analyzing the QOS regular performance reports generated from the network to provide and suggest technical solutions to the products and services department.
- Revising the new project proposals and plans in term of performance , stability , operations standards , security , capacity capabilities and quality .
- Determining project quality & operations specifications by studying product design and performance standards.
- Confirming product performance by designing and conducting the tests.
- Maintaining new project schedule according to the priorities.
- Coordinating with the revenue assurance & the billing team during the project implementation & deployment phases & deliver the needed controlled scenarios tests.
- Performing all the administrative tasks to control system performance and maintain system capabilities.
- Analyzing and providing the necessary information for the service improvements plans (Service Level Agreement, services Quality of Service, supervision),
- Developing solutions instead of supplier for cost saving approach & to accelerate the new projects delivery .
- Developing a statistic reports that are helping the commercial in strategic decision toward offers & promotions.
Education
- Bachelor's degree In telecommunication / electronics or Computer engineering / Computer Science.
- Minimum 4 years of experience, 2 of which in The Same Field.
- Experience on IN Product and Services systems.
- Skills on UNIX scripting, Oracle and programing skills
- Very good English both written & spoken.
- Very good computer skills.
- Good communication skills.
- High business sense.
- Very good in communication skills and able to solve dispute issues with win-win solution.
- Knowledge about GSM system hierarchy
- Ability to perform under stress
- Ability to express complex technical concepts effectively , both verbally and in writing
- Ability to work well with people from many different disciplines with varying degrees of technical experience.
- Be of high aptitude and keen on detail.
- SS7 signaling knowledge