Safety Investigations Specialist I

About The Role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards, and taking decisive action to secure accounts, as well as report accurate data and insights to improve safety for all of Uber's customers.

What You'll Do

• Respond to high volume, live queue of sensitive incident inbound cases and/or outbound queues
• Report & document issues with reporting parties using various platforms
• Master multiple knowledge bases and contact management systems
• Attend the most critical and urgent IRT incidents (L3-L4), taking the first measures according to the process, to pass the case to the team of investigators, so that the investigation is finalized.
  
  

Basic Qualifications

• At least 6 months of customer support experience handling sensitive issues
• Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills
• Proficiency in English Language (B2+)
  
  

Preferred Qualifications

• At least 1 year of crisis center, law enforcement, or social work experience