Educational Qualification

Bachelor’s degree in Electronics, computer, telecom engineering IT, Computer Science or a relevant field
CCNA (is a plus)
Google Administrator
Master’s degree in a related field or MBA is a plus
PMP, PRINCE2, ITILv3 certificates is a plus

Experience

5-8 years in field and relevant related IT functional areas; A technical associate/undergraduate degree or equivalent relevant experience preferred
Minimum of 2 years of previous experience in a leadership or management role, preferably in the IT, telecom or Education sector.

Essential Skills

Ability to work with minimal supervision
Proficiency in Arabic and English
Team player with good interpersonal skills
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service oriented
Ability to work under pressure.
Team management skills.
Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
Application software and operating systems
Overall understanding of Networking including Switches, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP.
Dynamic, energetic, motivated, positive outlook Skilled in a computerized work environment utilizing Microsoft Office, specifically Word and Excel.

IT Onsite Support Team Lead