DXB - Pro Consul (maternity cover) - AO

The British Embassy Dubai has a vacancy for a Pro Consul (Maternity Cover) in the UAE Consular Team on a fixed-term contract until 26 September 2025.

Our purpose is to support British people living, travelling and working in our region by: providing high quality, accessible consular services, focused on those most in need; responding rapidly to all crises, leading cross-government action; and reducing preventable incidents affecting British people through collaboration with partners and governments.

Reporting to the Vice Consul, the main purpose of the role is to ensure that British Nationals receive a professional, high-quality service and that the advice provided is accurate, timely, consistent and offered in a sensitive manner in line with Foreign, Commonwealth and Development Office (FCDO) guidance. The role will include developing and maintaining contacts with local authorities and in the community; providing notarial and documentary services and taking part in our communications and prevention work.

In response to local or regional crisis, the jobholder will play a key role in the section’s response and deployment.

The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal and office management skills.

Consular work can sometimes be emotionally challenging, distressing and of a sensitive nature. The jobholder will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Duties And Responsibilities

Provide professional and efficient Consular service

• Provide accurate advice and assistance in a sensitive manner to British Nationals (BNs) and their families via face to face, telephone or email on a range of issues such as: arrests/ detention, hospitalisations, supporting bereaved families, mental health, child custody issues, debt and employment issues, and other sensitive cases such as sexual assault or forced marriage.
• Maintain accurate and concise case records of services provided on consular databases.
• Ensure all customer correspondence are replied to in a timely and efficient way, providing consistent, accurate information in accordance with Foreign, Commonwealth and Development Office (FCDO) guidelines.
• Be prepared to work out of hours, occasionally anti-social hours, as required.
• Take part in the Embassy emergency planning and any response to a crisis affecting UK citizens.
• Administering the appointment system.
• Provide a range of counter services including notarial work and Emergency Travel Documents (ETDs), ensuring consistent customer service to BNs.
• Collecting fees, cashing up, and other financial requirement.
• Ensure deadlines for Returns and Management Information are met.
  
  

Prevention Communications and Outreach

• Working to help to deliver high quality local prevention and communications work, working closely with the Embassy’s Press/ Communications Team and other senior stakeholders. Producing materials, using social media and attending events.
• Monitor changes in local procedures and practices, ensuring that all information and guidance for BNs reflects changes and is up to date, e.g. service providers, lawyers list, travel advice, web pages.
  
  

The above list is not exhaustive, and the jobholders will be required to be flexible and take on other ad hoc tasks as required.

Key Behaviours Required

• Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
• Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
• Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Changing and Improving - Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.