Junior Accountant - Group Revenue & Customer Service

Job Purpose

Generate financial entries and invoices, resolve proration, tax and revenue accounting processing exceptions, process incentive/ORC, refund payments, reconcile control and clear nominals , audit documents , identify discrepancies, raise under collections, updation of Masters (General/Nominals) in Accounting System to facilitate seamless processing , accurate and timely accounting/reporting. Respond to disputes in a timely manner. Perform customer account reconciliation and escalate settlement delays.

Job Outline

• To process revenue accounting transactions, clear exceptions, raise invoices, trigger accounting, conduct reconciliation, fare/refund audits, master updates, reviews and other processing functions as per approved ISO Standards and Procedures.
• To identify and evaluate discrepancies, resolve queries with the respective internal or external stakeholders and preclude inconsistent results accompanied by maintenance of detective and prevention controls. Improve customer experience through high-quality deliverables, effective issue resolution and structured communication.
• To assist the Supervisor or Officer in pre/post-closing accounting functions and ad-hoc assignments.
• Support internal and external customers by providing required information and answering queries.
• Revenue protection process ? verify the billings raised as compared to the contracts and highlight/resolve discrepancies by collaborating with business lines.
• Ensure that all interface process are actioned in a timely manner and liaise with relevant IT/Business stakeholders to resolve repetitive and increased rejections. Ensure that errors are processed in a timely manner in Kelyah & ERP (OF) and all Integrity checks are completed before Accounts Receivables (AR) closing. Perform AR fortnightly & monthly closing activity by completing all the relevant tasks on time and coordinate with the respective team for inward/outward flow of information.
• As part of Daily Sales Reports (DSR) checks for dnata Travel locations, review the documents and supports and record/log discrepancies to ensure onwards receipt of documents for further dispatch to customers and rectification of incorrect billing raised.
• Billing process ? raise financial documents as per the procedure and ensure accuracy and completeness of the process. This includes Super incentives, over riding commission and other accruals and provision entries along with onward despatch of applicable documents to respective stakeholders.
• Thoroughly reconcile all balance sheet accounts, proactively identify and highlight /escalate any anomalies to the business, and promptly follow up and resolve any discrepancies found.
• Ensure that opportunities for process improvements, system enhancements or development in various accounting and operational revenue systems are highlighted to Team Leader, in order to improve the revenue accounting process, enhance the system controls to reduce the risk of revenue leakage or minimise manual.
  
  

Qualifications & Experience

• Degree in Finance or Accounting related preferred.
  
  

Experience

Finance & Insurance/Accounts : 3+ Years

Knowledge/skills

• Working knowledge of office automation software like Word, Excel and Power point.
• Good analytical and investigative skills
• Ability to multitask
• Specific to Fare Revenue Protection, Passenger Flown, Refund and Revenue Master Management
• Knowledge of fares, ticketing (preferably with IATA qualification. Working knowledge of advanced fares and Global Distribution Systems (GDS) would be an added advantage
  
  

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.