Food & Beverage Reservations Clerk

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Food & Beverage Reservations Clerk you are responsible for all restaurant bookings and general administration duties within the department, whereby your role will include key responsibilities such as-

• Receive restaurant reservations and ensure maximum up selling
• Prepare reservation update daily
• Ensure that Guest Comment Cards data are being recorded
• Regularly send HTML and other promotional materials to the database
• Update regularly the Food & Beverage database
• Handle telephone inquiries regarding the promotions run by the restaurants in a polite and courteous manner and as per standards fixed by Hotel
• Prepare memos, correspondence, emails and letters internal and external
• Ensure all correspondence is filed in a methodical systematic basis
• Have full understanding of the procedures when handling restaurant reservations
• Send quotation to guests for group reservations upon request
• Prepare and assist in sending out bulk mailings occasionally
• Prepare daily the buffet tags, menus, etc. of the Food & Beverage Outlets
• Follow up the reports required from the Food & Beverage Outlets
  
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree / diploma in the hospitality field with a maximum of one year experience in a similar role. You must also have fluency in both written and spoken English and be well versed with computer programs, while being familiar with Micros would be an additional advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork