Assistant Store Director

Givenchy, the epitome of audacity in luxury fashion, invites you to join as an Assistant Store Director Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy’s legacy.

LOCATION Givenchy Dubai Mall

TERMS Permanent

STARTER DATE ASAP

YOUR MISSION AND ROLE

The Assistant Store Manager will partner with the Store Director to lead, develop, and support the sales and/or operations of a Givenchy store to meet and/or exceed sales targets, overall employee and guest experience. A passionate, enthusiastic, motivating, and collaborative leader who in partner with the Store Director will continue to develop and build a culture of service excellence. Responsible for partnering with the Store Director to hire, train and provide feedback to the team to ensure all meet and exceed expectations within their role. A client experience manager who builds a climate of unsurpassed customer service and client development by maximizing the performance of enthusiastic and engaging sales, operations, and security employees. Someone who fully embodies the Givenchy DNA, putting the Client at the center of our equation. S/he will be a Givenchy ambassador in their community developing relationships with all businesses, such as hotels and community associations to help drive results. The Assistant Store Manager is to be the next point of contact for all team members in the absence of the Store Director.

Job Responsibilities

Key Responsibilities

• Deepen the relationship with our clients to achieve sales plan.
• Drive lifetime loyalty and spend with new and existing clients.
• Direct the sales team to drive client development activity to cultivate new and existing clients.
• Identify loyal clients’ passions and social involvement in their community to build CSR opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Elevate the client experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events.
• Ensure continuous Client Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Givenchy customer experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on clients’ feedback to improve customer service.
• Assist the Store Director in mentoring and leading existing team and to develop and identify new talent to ensure and create a best-in-class service & selling environment.
• Continuously encourage, coach, and provide qualitative feedback.
• Ensure exceptional support to drive sales and customer service.
• Identify and execute efficiencies and best practices to help lead our Customer Service team, BOH team and Alterations team to provide a seamless guest experience.
  
  

Profile

Qualifications 5-10 years retail, hospitality, or Cross-industry experience 2-3+ years of management experience Bachelor’s degree preferred. Excellent communication in verbal, written, and listening. Excellent presentation skills Advanced knowledge of Microsoft office, Outlook and ZOOM tools/ video-telephony technology. Experience with diplomatically managing multiple commitments to clients, teams, and operations. Multilingual is a plus.

Additional Information

OUR ENGAGEMENT / WHAT WE OFFER

We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:

• We support your career development within the House and career growth within the LVMH Group.
• We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
• We provide health insurance, access to LVMH private sales, and other benefits.
• We develop Corporate Social Responsibility reinforce the positive environmental and social impact.
  
  

GIVENCHY is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.