Senior Customer Service (VIP)

Are you a people person who loves making a difference? At SOKNA Funeral Services, we’re looking for a vibrant and enthusiastic Senior Customer Service (Premium / VIP) . If you’re ready to help families during important moments, drive team success, and thrive in a dynamic environment, we want to hear from you!

Job Responsibilities:

• Boost team performance and revenue.
• Handle calls with professionalism and improve conversion rates.
• Provide feedback and lead team meetings.
• Manage our lead generation system and optimize processes.
• Build strong relationships with partners and ensure smooth operations.
• Solve problems and make data-driven decisions.
  
  
  

Job Requirements:

• Bachelor’s degree is a must.
• 3+ years in a call center or customer service role (Premium customers)
• Experience in call centers with great customer service skills.
• Ability to craft effective sales pitches.
• Strong problem-solving and communication skills.
• Experience managing systems and processes.
  
  
  

Company Industry: Egypt's first end-to-end funeral service & cemetery

Company Website: https://sokna.com/

Facebook Page: https://www.facebook.com/soknagroup/

Working Conditions:

• Working Hours: 40 hours per week (Shifts- Based)
• Work Location: SOKNA's Head office (Maadi)
  
  
  

Perks at SOKNA:

• Full medical/dental/vision coverage
• Team-oriented and supportive work environment
• Opportunities for growth and professional development
• Quarterly team-building events and outings