Administrative Assistant Counseling Services- 1 Year Contract | Employee Services

وصف الوظيفة


The University Counseling Services Center is currently seeking a detail-oriented and proactive Administrative Assistant to support operational functions and coordinate counseling service activities and materials.

The successful candidate will play a crucial role in supporting the smooth operation of the Counseling Services Center by managing administrative tasks, maintaining records, and assisting with various center activities.

Job Responsibilities

  • Administrative support:
    • provide general administrative support to the Counseling Service staff, including scheduling appointments, managing calendars, and handling correspondence.
    • Assist in preparing presentations and other resources for the University Counseling Service.
    • Provide administrative support to counselors and other staff members as needed.
  • Client Services and Appointment Management:
    • Greet and assist students, faculty and staff visiting the Counseling Services Center.
    • Schedule and confirm counseling appointments and manage client intake forms.
    • Maintain confidentiality and privacy of client information in accordance with University policies, ethical and legal requirements.
    • Maintain non-confidential system-related records in an organized manner.
  • Communication and Coordination:
    • Serve as a liaison between Counseling Services staff, other university departments and external organizations.
    • Coordinate meetings, workshops, and events related to the Counseling Service’s programs and services.
    • Communicate information about Counseling Services resources and policies to the American University community.
    • Answer phone calls and direct inquiries to the appropriate staff members.
    • Respond promptly to general email inquiries with professionalism and accuracy.
  • Data Management and Reporting:
    • Compile and maintain statistical data related to client appointments, services provided and outcomes.
    • Assist in preparing reports for internal use.
    • Ensure accurate and up-to-date information in the center’s database.
    • Regularly update client records and appointment schedules.
  • Office Management:
    • Order and maintain office supplies and equipment, ensure an organized work environment.
Qualifications And Skills Required

  • Bachelor’s degree
  • Proven experience in administrative support roles, preferably in a university or healthcare setting.
  • Strong computer skills, including proficiency with Microsoft Office Suite and electronic health record systems.
  • Knowledge of mental health issues and counseling services is preferred.
  • Excellent communication skills, both written and verbal, with a customer service-oriented approach.
  • Awareness and knowledge of UAE culture.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Strong organizational and multitasking abilities, with attention to detail and accuracy.

How To Apply

  • Interested applicants should fill out the form.
  • The selected applicant with a valid resident visa should provide AUS with a Letter of No Objection from their sponsor before joining.
  • AUS alumni are encouraged to apply.
  • Only shortlisted candidates will be contacted. Applicants who do not meet specified requirements will not be shortlisted.
  • AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, gender, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one’s qualifications.