Job Description

Job Responsibilities:

Manage daily operations for the region and process customer orders.
Conduct extensive online research, at all times, understanding marketing and sales strategies from all significant eCommerce retailers.
Ensure eCommerce operations are efficiently running at all times.
Manage fleet workforce and operations
Actively participate in scheduled internal weekly and annual sales meetings; preparing in advance to share relevant and beneficial information.
Ensure that e-retailers are adequately stocked, and this is reflected in the system.
Overseeing invoicing processes and coordinating stock management processes.
To liaise with supply chain and logistics to resolve delivery issues.
Perform monthly forecasts for eCommerce demand with the supply chain.
Work with the Finance department to accurately process customers' credit notes/refunds.
Ensure that customer expectation is met on time and provide unparalleled customer experience at all touchpoints
To work collaboratively with the E-commerce Manager on unusual complex or high-impact cases that can have a negative impact on the business.
To reliably log all issues relating to any orders (incorrect fulfillment, delayed/lost deliveries, etc.) to mitigate financial loss.

Fine EG Modern trade.E-Commerce Executive