Director of Rooms

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

As the Director of Rooms, you’ll play a pivotal role in defining the guest experience at Rixos Premium Magawish.

In this role, you won’t just manage rooms—you’ll define what makes our hotel stand out. Your ability to inspire your team and innovate in service delivery will be the cornerstone of our success. Together, we’ll set new standards for luxury and service.

Responsibilities

To plan and implement effective upselling activities to ensure maximum room revenue through effective rate management.

2.22 To attend promotional functions as appropriate.

2.23 To entertain regular and potential clients.

2.24 To maintain all hotel records and forms as prescribed by local management and policies.

2.25 To ensure that all Departmental Reports and correspondence are completed punctually and accurately.

2.26 To attend the meetings and briefings laid down by the General Manager and other departments of the hotel.

2.27 To ensure that the guest history files are maintained and kept up to date at all times.

2.28 To ensure the ongoing maintenance of .the Guest Recognition Programme.

2.29 To assume the functions and responsibilities of the Duty Manager in accordance with the Hotel's Duty Manager's roster.

2.30 To be instrumental in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.

2.31 To ensure that each Head of Department plans and implements effective training programs for their respective employees in conjunction with the Training Manager and Departmental Trainer.

2.32 To meet with Departmental Trainers and the Training Manager to discuss the areas for improvement and the training requirements to assist with the development or new training material as necessary.

2.33 To ensure that each Head of Department maximizes productivity and morale within their respective department, and that they consistently maintain discipline, following hotel guidelines and local legislation.

2.34 To conduct Head of Departments' appraisals to review their general performance, discuss existing performance and areas of improvement, and future career and developmental goals.

2.35 To interview potential new employees in liaison with the respective Head of Department and the Human Resources Department.

2.36 To supervise Departmental Orientation Programmes for new Heads of Department and Supervisors, to ensure that they understand the policy and procedures of both the hotel and company.

2.37 To respond to any changes in the Rooms Division function as dictated by the industry, company or hotel.

2.38 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).

2.39 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.

2.40 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.

2.41 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.

2.42 Carries out all responsibilities related to the quality management systems implemented at the facilities.

2.43 Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: 4-year bachelor's degree.

 Experience: At least 7 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.

 Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.

 Courses and Training: Prior attendance in seminars and trainings in the related field.

 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).

 Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests

Additional Information

2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,

reduce environmental pollution and harmful effects to the environment and lead to

staffs.

2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with

laws, controlling reducing chemical dirtiness.

2.25 Carry out all responsibilities related to the quality management and food safety

management systems implemented at the facility.

2.26 Carry out all other duties assigned by managers and hotel management not specified

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