HR Business Partner, dnata

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience. We are a truly global business with talented people employed from every continent. Our HR Business Partnership team is responsible for supporting and providing HR business partnership to various business leaders and teams.

As the HR Business Partner, dnata, this is an exciting opportunity to provide an efficient, solutions-focused HR service through effective partnership with HR Business Partners and HR management team, as well as the line. You will be responsible for coaching and guidance in relation to managing people, positions and work. You will also identify people related trends and feed insights into the HRBP team. In this role you will be paramount in the delivery of value add services, projects aligning business objectives with employees and management in designated business units. You will be a HR Consultant, and will act as an employee champion and change agent.

In This Role, You Will

• Provide HR guidance when delivering HR products and align products to the department requirements in order to support the department to achieve their goals. Provide advice and guidance for managers on employee or organisational related queries, whether approached directly or via HR Shared Services. Ensure HR matters are handled fairly and consistently in line with company requirements and local employment laws.
• Act as a point-of-contact on projects or in events ensuring coordination support to key HR projects or events Support activities in the HR calendar such as implementation of annual pay reviews (merit pot allocation), profit share, etc.
• Mediate complex issues and personalities. Work closely with the line to enable them to manage probation reviews, grievance, disciplinary and capability investigations and hearings. Manages and resolves highly complex employee relations issues. Conducts effective, thorough and objective investigations. Identify and escalate cases considered high risk to the appropriate manager or HRBP and partner with the Employee Assistance Programme (EAP) to support managers and employees with specific needs or sensitive cases.
• Provide a targeted coaching and advisory service to managers on attendance management. In partnership with the line and HR Shared Services, manage complex cases of long/short term sickness absence, industrial injury and occupational health referrals in accordance with company policy.
• Support the roll out of organisational and HR change initiative / projects which have significant people implications. This includes organisational design, job role review and job evaluation. Drives and communicates strategic and operational change in the business.
• Help drive organisational performance through performance management by working with HR BPs and line managers with goal setting, development planning, individual reviews, and in the provision of relevant information in relation to trends and areas of focus or improvement.
• Provide relevant insights to HRBPs regarding engagement and departmental culture, on the basis of interaction with employees through formal and informal channels, and become involved in projects that are focused on the improvement of departmental culture and/or engagement levels.
• Identify HR process and propose improvements with a focus on customer experience, simplification and efficiency. Develop and promote feedback mechanisms for employees and managers to influence the continuous improvement of HR services and process. Lead change projects within the team or support larger/more complex projects by collaborating with colleagues to ensure stakeholders are communicated with and changes are successfully implemented. Reviews the generated HR documents / reports to ensure accuracy of the information.
• Involvement in both local and overseas recruitment campaigns, applying sound selection practices and methodologies to attract and appoint top talent into the business, coaching managers throughout the process. Identifies training needs for business units and individual executive coaching needs and provide input to HRBP to the development of the strategy.
• Ensure strong relationships and networks are built across the HR teams to ensure a seamless, quality-led service to the business.

To be considered for the role, you must meet the below requirements:

• 5 + years’ experience in HR Business Partner capacity, with exposure to international environments or multinational organisations
• Degree or Honours in a related subject (HR, Business, Humanities)
• A professional accreditation in HR (CIPD, AHRI or equivalent)

You’ll Have An Edge If You Have

• Customer orientated and solutions focussed.
• Effective communicator (written, presentation, interpersonal).
• Able to build positive relationships and collaborate effectively.
• Able to remain impartial, use diplomacy and resolve conflict whilst maintaining effective relationships.
• Organised and able to deliver to deadlines.
• Analytical, able to identify trends and offer solutions.
• Effective coach and mentor.
• Able to travel to various locations across Dubai and internationally.
• Effective use of technology.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.