Vendor Performance Manager

Department: Technology Strategy & Operations, Digital & Technology Platform Services

Location: Egypt, Cairo

As a Vendor Performance Manager, you will be responsible for ensuring that Digital & Technology vendor services meet business needs, track vendor contracts and terms, and budgeting. This job will also have responsibility for operational support with vendor relationships, working directly with the vendor client relationship role and to ensure day-to-day oversight and management in meeting performance expectations outlined in the service level agreement (SLA), contract and governance documentation. The role will support DTPS Platforms in establishing Key Business Indicators (KBIs) for each of the Strategic Vendors and managing their performance, ensuring continuous quality improvement plans. The successful candidate will define measures to improve vendor performance and drives the rollout across DTPS.

YOUR KEY RESPONSIBILITIES:

• Provides holistic insights into Digital & Technology vendor performance and spends to establish and implement a streamlined vendor management framework and support regularly on cost and value optimization process

• Supports and collaborates with DTPS Finance, resources managing operational vendor interactions, and solution portfolio management to align operational management with strategic intent

• Support in vendor onboarding process

• Owns and maintains vendor segmentation, scorecards and dashboards

• Owns and maintains contractual vendor governance and associated reporting

• Monitors contracts and their Service Level Agreements (SLAs), with key emphasis on cost effectiveness and time to resolve requests (incidents, provisioning, etc.). Ensures operational SLAs norms and breaks are reviewed internally and with the vendor, seeking improvements, cost returns, resolving disagreements, managing issues, etc. and providing metrics that may lead to contract changes

• Manages and monitors vendor risk, ensuring third-party products, IT vendors and service providers do not result in business disruption or financial and reputational damage

• Ensures delivery problems are escalated as necessary to affect minimal impact

• Organize and chair strategic vendor governance routines (monthly and/or quarterly): manage periodic reviews, share metrics, define action plans and monitors actions.

• Engages key stakeholders to review operational progress

• Participates in Internal Audits and assists to respond to Internal Audit

ARE THESE YOUR SECRET INGREDIENTS?

• Bachelor’s degree in finance or procurement field; Master’s preferred

• 5+ years of experience in the IT Services Industry working with leading Vendors in consulting & software

• 5+ years’ experience in Vendor management (RFPs, RFQs, vendor evaluation and performance monitoring/reporting)

• Good level of knowledge in agile (SAFe) and DevOps concepts

• Strong communication and collaboration skills with internal stakeholders and vendors

• The role requires a broad technical skill set- a balance between a very strong overall understanding of enterprise IT applications and infrastructure

• Understanding of Agile contract management

• Good FMCG industry solutions knowledge; Good FMCG business process awareness

• Experience in IT controls (KBIs)

ABOUT YOUR NEW TEAM:

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.