Collections Lead (Consumer Finance)

About UsBravo (previously Wasla Browser) is the first e-commerce super-app built to help customers save money, pay securely, and access financial credit. Bravo is designed to deliver a seamless and rewarding shopping experience, where everyone receives the best cash back rewards and discounts for simply buying the items they love, and the most flexible consumer financing options for those who are short on cash.

Job Overview

We are seeking a dynamic and results-oriented Collection Lead to spearhead our collections department. The ideal candidate will possess a proven track record in debt recovery, a deep understanding of the fintech industry, and a strong ability to lead and motivate a team.

Responsibilities

• Develop and implement effective collection strategies to minimize overdue accounts and bad debt.
• Build and lead a high-performing collections team, providing training, coaching, and mentorship.
• Lead, mentor, and manage the collections team to achieve targets and maintain high levels of productivity and morale.
• Monitor team performance metrics, identify areas for improvement, and implement corrective actions.
• Develop and maintain collector incentive programs
• Develop and maintain strong relationships with customers to resolve payment issues and minimize delinquency.
• Utilize advanced collection tools and technologies to optimize collection processes.
• Analyze collection data to identify trends and opportunities for improvement.
• Ensure compliance with all relevant laws and regulations.
• Collaborate with other departments, including credit, customer success and finance, to resolve outstanding issues and improve overall collections processes.
• Coordinate with the legal department in collections cases requiring litigation
• Prepare regular reports on collections performance for senior management.
• Proven experience in collections management, preferably in the fintech industry.
• Strong leadership and team management skills.
• Ability to motivate and guide a team.
• Excellent problem solving and decision making skills.
• Excellent communication and interpersonal skills.
• Customer service-oriented mindset.
• Proficiency in collection software and CRM systems.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and meet deadlines.
• Bachelor's degree in business, finance, or a related field.