Executive, Sales Operations

JOB TITLE

Executive, Sales Operations | MAF Properties | Development Business Unit

Role Summary

This role plays a critical role in supporting the closure of all sales transactions thereby ensuring efficiency & compliance in the sales processes, reviewing customer and sales data thereby contributing to the overall productivity of the sales function.

ROLE PROFILE

• Documents Review: Ensure customer documentation and payments received for every sales transaction comply with sales policy, sales processes, and Anti-Money Laundering regulations.
• Customer Screening: Ensure all customers (primary and joint) are satisfactorily screened and cleared for purchase by the corporate compliance team.
• Delegation of Authority (DOA) adherence: Ensure any deviation from the sales process is supported by approval in accordance with the DOA.
• Payment Collections: Payment reminders must be dispatched as per agreed Service Level Agreements for all outstanding payments. All payments collected must be promptly recorded, receipted, and immediately submitted for clearance.
• Default Management: Make follow up calls to recover outstanding dues. Take appropriate actions including negotiations and escalations to ensure payment collections in accordance with the payment targets.
• Issuance of property agreements and addendums: Ensure all Sale & Purchase Agreements (SPAs), Addendums issued are in the format approved by Legal and through the company’s authorized CRM system.
• Sales Process Optimization: Monitor and evaluate effectiveness of current processes and recommend improvements. Assist in development and implementation of sales processes and procedures to improve operational efficiency.
• Sales & Customer Data: Maintain accuracy of customer data and selections in the CRM system.
  
  

Requirements

• Bachelor's degree of Business Management or any relevant field.
• Minimum 2 to 3 Years of Real Estate Developer experience in the role.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong knowledge and practical experience with CRM systems and digital controls.
• Excellent business writing skills, with the ability to produce clear, concise, and professional documents.
• High attention to detail, ensuring accuracy and thoroughness in all transactions and documentation.
  
  

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.