End-user device support
Troubleshooting network connectivity problems (LAN, WAN, WiFi).
Support applications (Outlook, Printing, scanning, etc.) .
Hardware support (printers, MFPs, desk phones, etc.)
Installation & configuration of a company’s hardware operating systems and applications.
Maintenance and monitoring of computer networks and systems.
Diagnosing and solving hardware or software faults.
Testing and evaluating new technology.

Requirements

Bachelor's Degree.
1-3 years of experience working in an ITIL-based environment.
Experience with Microsoft Active Directory, DNS, and DHCP.
Experience with PC hardware, printers, scanners, computer peripherals, and mobile devices (iOS, Android).
Experience with client PC connectivity (Ethernet, TCP/IP, and VPN), including physical connections (cables, switches, Wi-Fi access points, routers) and logical/software.
Experience with antivirus desktop security products and common support tools and applications.

Technical Support/Help Desk