Operations & Community Manager 🌐👥✨ (Professional Development | Community & Events | Remote)

Goodwork is recruiting for a Canadian-based professional development organization.

About the Company

We're an organization dedicated to elevating people who lead. Our mission: to bring self-led, impact-driven

We offer two key services: our primary Virtual Membership and our Lunch series. The Virtual Membership includes weekly 1-hour live virtual gatherings every Friday at 12:30 PM ET, featuring expert speakers on themed topics. Members also have access to a library of recorded content from the previous month. Our Lunch series is an optional add-on, offering quarterly in-person lunches in select cities for deeper connections among 8-20 people.

Our members are primarily established professionals in their late 30s and 40s, including business owners, solopreneurs, gig workers, community leaders and business professionals at the VP level and above. They are people who feel established in their careers but are craving more, often in career transitions or confident in their current roles with space and time to grow. 🌱

What began as a series of afternoon workshops hosted over a year in Toronto has expanded into a growing community. We've already seeded 5 lunch groups and are on track to expand rapidly, with plans to launch in multiple markets including Toronto, Vancouver, New York, LA & Portland. Our future plans include establishing 10-15 lunch groups this year, reaching 500 active virtual members, and achieving a speaker value rating of 9+. We're also focused on building three strategic partnerships with larger enterprises to deliver our content to their professionals. 

As demand grows, we plan to expand globally, with conversations already underway in Dubai, London, and various other markets.

OUR COMPANY VALUES guide our team and shape our culture: 

• ❤️ Being heart-led: We intertwine humanity with business, making decisions that benefit both our company and the people we serve.
• 🤝 Being generous and open: We share our time, experiences, and opportunities freely, fostering a culture of trust and constructive feedback.
• 📈 Always thriving: We take pride in our achievements and are excited about our future growth.
• 🧠 Lifelong learning: We're passionate about continuous learning and development, both for our members and our team.

We're a remote-first organization with 6 team members (soon to be 7 👋🏾), including three partners and three fractional leaders focusing on Content & Operations, Media/PR, and Digital Marketing. We're headquartered in Toronto, with team members also located in Washington D.C. and Mexico.

Our culture is fast-paced and dynamic, typical of a startup environment. We make decisions quickly and are comfortable with rapid changes and iterations. We communicate primarily through WhatsApp and Google Drive, using a mix of written messages and voice notes. We respect each other's time and boundaries while maintaining a high level of communication. Our team meetings are held twice a week, with additional topic-specific meetings as needed.

About the Role

We're looking for a remote Operations & Community Manager to be the backbone of our growing professional development organization. You'll support our leadership team, streamline our processes, and ensure the smooth execution of our virtual sessions and in-person events.

In this role, you'll manage a wide range of activities including coordinating with speakers, assisting with our virtual platform, assisting with event planning, and providing customer support. You'll also handle community engagement tasks, process new memberships, and manage administrative duties such as scheduling meetings, documenting processes, and handling financial admin for speakers.

This is a startup environment, and you'll be our first full-time hire. You'll have the opportunity to grow with the company as we expand, potentially specializing in areas such as event management, community engagement, or operations. You'll be working with a team of passionate professionals dedicated to empowering people in leadership roles, using systems set up by current contractors and helping to further develop our operational infrastructure.

Our IDEAL CANDIDATE brings 3-5 years of experience in Operations Management, Event Marketing, Community Engagement, or Executive Assistance roles. Your hard skills include proficiency in Google Workspace, Zoom (including advanced webinar features), project management software, and community platforms like Mighty Networks. You're adept at website management, data analysis, complex scheduling, speaker logistics, and basic financial tasks. 

Your excellent writing and interpersonal skills shine in all communications. As a self-starter, you thrive in fast-paced environments, efficiently juggling multiple priorities.

Your ability to bring fresh perspectives and streamline processes, will be crucial in helping us expand globally. Your knack for anticipating needs and managing day-to-day operations independently will free our leadership to focus on strategic growth.

Your performance will be measured by the timeliness and accuracy of operational tasks, the smooth execution of our events, and the satisfaction of our leadership team and members.

You'll collaborate with all partners and leaders, as well as community members. This position reports directly to the Content & Operations Leader.

You’ll be doing things like:

• Executive Operations & Admin: Coordinating Executive Team meetings; taking notes and reviewing AI meeting summaries; capturing and tracking action items; managing leaders' TODOs; ensuring team alignment on fast decision-making; documenting processes and creating SOPs.
• Project Management: Implementing and maintaining project management systems; ensuring timely task completion across all areas; coordinating with team members to meet deadlines; reporting project progress to leadership team.
• Community Operations & Engagement: Ensuring website accuracy; assist our Digital Strategy leader with managing community platform migration to Mighty Networks; processing new members; generating reports and pulling member lists; monitoring and summarizing community engagement; writing light content for community; reporting on platform metrics.
• Event Operations & Support: Collecting and managing speaker collateral; setting up and managing Zoom webinars including polls and breakout rooms; coordinating in-person "Lunch" events; researching and vetting event locations; sending event reminders and confirmations; using email templates for key milestone notifications.
• Communications & Customer Service: Replying to website inquiries; providing first-line support for customers and prospects; sending mass emails for events; responding to social media comments and DMs.
• Financial Admin: Logging speaker invoices; sending invoices to bookkeeper; tracking payments; sending thank-you notes to speakers.

Skills & Qualifications

• Junior (1-2 years) to Intermediate (3-5 years) experience in Operations, Event Planning, Executive Assistance, or Community Management roles.
• Excellent organizational and project management skills.
• Strong attention to detail and time management.
• Strong written communication skills.
• Highly adaptable in fast-paced environments.
• Tech-savvy, with proficiency in digital organization and productivity software like Google Workspace (especially Google Sheets/spreadsheets), and a quick learner of new tools and platforms.
• Experience with basic financial administration (e.g., invoicing, budgeting, tracking expenses).
• Familiarity with virtual event management tools (e.g., Zoom, Eventbrite).
• Self-starter with the ability to work independently and manage multiple priorities.

Bonus if you also have:

• Complementary skills in Event Planning, Content Creation, or Community Management.
• Experience with business automation tools (e.g., Zapier).
• Hands-on experience managing webinars through Zoom Admin, including advanced features.
• Experience managing executive stakeholders and “managing up” to ensure smooth operations.
• Familiarity with project management tools or certifications (e.g., Asana, Trello).
• Familiarity with our tools: WhatsApp, Google Drive (including spreadsheets), Zoom, Squarespace, Mighty Networks.

Working Hours: 4 hours of required overlap daily between 8AM-12PM EDT (Toronto time); remaining hours flexible. 

Full-time vs Part-time: Full-time (40 hours/week)

Education:  An undergraduate degree in something interesting.

Level: Junior (1-2 years of relevant work experience), Intermediate (3-5 years of relevant work experience)

Compensation: ~🇨🇦CAD$974-1,253 (🇪🇬35K-45K EGP), depending on experience

Benefits of working with us: 

• 🚀 Work directly with a forward-thinking international company
• 🏡 Work from the comfort of your home
• 🏆 Incredibly talented teammates
• 🧘🏾‍♀️ Work-life balance: 8 hours a day, 5 days a week
• 💰 Above-market compensation
• 💻 Remote-first company culture
• 🧠 Lots of learning & growth opportunities
• 📚 Team that invests in professional development
• 🎙️ Attend great sessions and interact with accomplished speakers
• 🎄 Required vacation for 1 week during Christmas
• ☀️ Reduced workload in July/August
• 🧘‍♀️ Emphasis on mental health, physical health, and boundaries

If you’re not sure about applying and think you might be close to meeting the requirements, apply anyways! We value diverse life experiences and look at potential over qualifications.