Customer Relations Executive | Real Estate | Asset Management

Job Requisition ID: 163986

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Ensure exceptional client satisfaction by serving as the primary point of contact for customer issues, facilitating clear communication, and supporting the resolution of complex matters in collaboration with account managers.

What you will do:

• Act as the main point of contact between clients and internal teams, coordinating service requests, resolving issues, and ensuring seamless service delivery.
• Build and maintain strong relationships with residential and business clients, ensuring high levels of satisfaction and addressing concerns to foster long-term loyalty.
• Collect and respond to client feedback to improve services and enhance the client experience, ensuring all issues are addressed promptly and effectively.
• Work closely with Community Management, Legal, Operations, Security, and Finance teams to ensure client needs are met, aligning client requirements with community policies and business goals.
• Maintain accurate client records, track client interactions, and generate reports.
• Keep clients informed and engaged with community updates, news, and services.
• Take on additional responsibilities as needed, including special projects, urgent client requests, and tasks assigned by management to support evolving community needs and business goals.
  
  

Required Skills to be successful:

Minimum of 5 years experience in Client Relationship Management or Customer Care.

What equips you for the role:

• Bachelor’s degree in a related field
• Microsoft PowerPoint/Excel and Word Knowledge
• Reporting and data analytics
  
  

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.